Samsung Galaxy J2 Pro

A factory reset will restore your Samsung phone to its out-of-the-box settings.

Note: Factory resetting your phone will delete your personal data and settings — including contacts and photos. To prevent data loss, ensure you back-up your device before doing a factory reset.

Step 1:

From the home screen, swipe up to open the menu.

Step 2:

Tap Settings.

Step 3:

Tap General management.

Step 4:

Tap Reset.

Step 5:

Tap Factory data reset.

Step 6:

Tap Reset.

Step 7:

Tap Delete all.

Your device will automatically reset and reboot.

After your device has been reset, you might have to reconfigure certain settings, such as the date, time, and Wi-Fi.