Contact us

Need a hand? It's OK we're here to help.

Meta is experiencing issues impacting inbound and outbound messages. Please give us a call on 0800 475 4669.

If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site

Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs

The best way to contact us is via Messaging.

You can message us for support on Facebook during the following hours:

Monday to Friday: 8:00am - 7:00pm

Saturday, Sunday and public holidays: 9:00am - 5:30pm

Get in touch with our awesome support through Facebook by scanning the QR code with your camera app or select 'Message Us' below.

MESSAGE US

You can also visit our Complaints page for more info about how to make a complaint and the Telecommunications Dispute Resolution Scheme.

Make a complaint

Need to call us? Reach us by calling 0800 4 SKINNY (0800 475 4669).

All general queries: Monday to Friday: 9:00am - 7:00pm. Closed Saturday, Sunday and public holidays.

Faults: Monday to Friday: 9:00am - 7:00pm. For support on Saturdays, Sundays and public holidays, please message us.