Contact us
Need a hand? It's OK we're here to help.
If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site.
Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs.
You can also visit our Complaints page for more info about how to make a complaint and the Telecommunications Dispute Resolution Scheme.
Customer care operating hours
The quickest way to contact us is via Messaging!
Monday to Friday: 8:00am - 7:00pm (you can message us for support on Facebook during these hours)
Need to call our Care team?
You sure can! Our number is 0800 4 SKINNY (0800 475 4669). We are available Monday to Friday: 9:00am - 5:30pm.
When you have a day off, the Skinny Care team is still here for you!
Weekends and public holidays: 9:00am - 5:30pm (our support phone lines won't be open but our Facebook is available on weekends and public holidays, during these hours)
