Mobile help

I can't make or receive calls. How do I fix this?

Here's a few things to check if you're having trouble receiving or making calls:

1. Check that your phone is compatible with Skinny (if you didn't buy it from us).

2. Check your coverage.

3. Check that you've activated your SIM if it is the first time you are using the phone.

4. Check that aeroplane / flight mode is turned off.

5. Check that you have enough credit to make a call.

6. Perform a restart of your device. Take your SIM card out for around 1 minute, put everything back together and then retry to make a call.

7. In some cases test to see if you experience the same issue on a call with another person. (It could be the other person's phone).

8. If you are roaming or trying to call someone overseas please ensure you are using the correct country code.

If you are still experiencing issues after you have tried the above, please call our Technical Support team on 204 from your Skinny mobile or 0800 475 4669 from another phone and number for further troubleshooting.