Specific terms for plans 

Endless Mobile plan terms

Skinny’s standard terms and conditions apply in addition to those below.

Our Endless Mobile Plans include varying amounts of Max Speed data, for either 28 days or 7 days. Your Data: Endless Mobile Plans include endless data for personal NZ use on your mobile only. Excludes Roaming data. Max speeds reduced after included allowance of data usage per renewal cycle. Speeds will be reduced to a maximum of 1.2Mbps once your plan’s full speed data allowance has been exceeded. You will still be able to use your data like you did before but you will experience some degradation (such as lower video resolution) when watching video, streaming or loading images. There is no rollover allowances of data or voice gifting on Skinny Endless Mobile Plans. If you move to a non-eligible Prepaid Plan your Endless Data will no longer be available.

Endless data may be used for standard personal use only. Hotspotting and tethering included. Machine-to-machine services, or any other similar activity that Skinny considers to be non-standard personal usage is prohibited (“Prohibited Usage”).

Calls & Texts: You get unlimited calls and texts to standard NZ and Australian numbers (you need to be calling or texting another person). Excludes premium and special numbers and roaming.

Unlimited calls and texts cannot be used for re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs), or any other activity that Skinny considers to be non-standard personal usage ("Prohibited Usage").

If we consider you are engaging in Prohibited Usage we may ask you to stop such usage and if it continues, suspend your service immediately with notice.

Network Management: Service may be slowed, suspended, terminated, or restricted for misuse or interference with our network. Skinny reserves the right to remove the offer or the plan from the market (and recommend migration to the best alternative plan) in accordance with our standard terms.

Uncapped Wireless Broadband terms

These terms apply in addition to the Wireless Broadband Terms, the Customer Terms and the Service Terms. But the bit below is the most specific rule that just applies to this plan.

Our uncapped wireless broadband plan has a fair use policy. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to another plan or have your service managed to protect the experience of other customers. If you consider that the change to the new plan or the management of your service under this fair use policy has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service.

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Skinny Jump terms

Applies from 25 March 2020

Skinny’s standard terms and conditions that apply to wireless broadband, apply in addition to those below.

  • Skinny Jump (Jump) is for homes who currently do not have broadband and cost is a significant barrier and are most at risk of digital exclusion (as identified in the Government’s digital inclusion blueprint). We trust our community partners to work with families on a case by case basis to identify if they eligible for Skinny Jump and determine if Jump is suitable for them. Eligibility for Jump is at the sole discretion of Skinny (or our agents).
  • Skinny reserves the right to rescind your eligibility for Skinny Jump if we believe, acting reasonably, that your use of the service does not fit with the intended purpose of Jump. We will give you at a month’s notice if we are going to rescind your eligibility for Jump.

Modem

  • You will be provided with a Modem to connect to Skinny Jump. The Modem remains the property of Skinny and you must return it (including all the parts and information provided) if you leave Skinny Jump. On termination, we will advise you how to return the Modem.
  • You may not sell, lease, dispose of, lend or otherwise part with possession of, or modify the Modem in any way.
  • The Modem contains a SIM card. You may not use this SIM card in any other device. The SIM card remains the property of Skinny and must be returned with the Modem.

Broadband Data

  • The $5 Jump plan is a Skinny Prepaid Service which entitles you to 30GB of broadband data. Spark Jump is a 30-day Prepaid Plan.
  • Provided you have sufficient credit in your Skinny Account, your Jump plan will automatically renew every 30 days (unless you decide to cancel it first). Any unused data expires after 30 days and does not rollover.
  • Once you've used all the data in your Jump plan, your data will come to a complete stop. To get going again, you will need to buy another Jump plan. Just sign into your Skinny dashboard to buy. Note you can purchase a maximum of 5 Jump plans in each calendar month. As there are no Add-Ons available in connection with Skinny Jump, if you have purchased 5 Jump plans in a calendar month, you will not be able to purchase any additional data for that month.
  • You cannot have a Set and Forget auto payment for Skinny Jump.
  • We strongly recommend you use the broadband data usage meter to monitor your broadband data use. You can access the broadband data usage meter when you login to your Skinny account at skinny.co.nz.

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