Skinny Jump Terms and Conditions
Applies from 14 July 2022
Skinny’s General Terms and Conditions that apply to wireless broadband, apply in addition to those below.
Skinny Jump terms
Skinny Jump (Jump) is for homes who currently do not have broadband and cost is a significant barrier and are most at risk of digital exclusion (as identified in the Government’s digital inclusion blueprint). We trust our community partners to work with families on a case by case basis to identify if they eligible for Skinny Jump and determine if Jump is suitable for them. Eligibility for Jump is at the sole discretion of Skinny (or our agents).
Skinny reserves the right to rescind your eligibility for Skinny Jump if we believe, acting reasonably, that your use of the service does not fit with the intended purpose of Jump. We will give you at a month’s notice if we are going to rescind your eligibility for Jump.
Modem
- You will be provided with a Modem to connect to Skinny Jump. The Modem remains the property of Skinny and you must return it (including all the parts and information provided) if you leave Skinny Jump. On termination, we will advise you how to return the Modem.
- You may not sell, lease, dispose of, lend or otherwise part with possession of, or modify the Modem in any way.
- The Modem contains a SIM card. You may not use this SIM card in any other device. The SIM card remains the property of Skinny and must be returned with the Modem.
Broadband Data
The $5 Jump plan is a Skinny Prepaid Service which entitles you to 35GB of broadband data. Spark Jump is a 30-day Prepaid Plan.
Provided you have sufficient credit in your Skinny Account, your Jump plan will automatically renew every 30 days (unless you decide to cancel it first). Any unused data expires after 30 days and does not rollover.
Once you've used all the data in your Jump plan, your data will come to a complete stop. To get going again, you will need to buy another Jump plan. Just sign into your Skinny dashboard or Skinny Jump app to buy. Note you can purchase a maximum of 6 Jump plans in each calendar month. As there are no Add-Ons available in connection with Skinny Jump, if you have purchased 6 Jump plans in a calendar month, you will not be able to purchase any additional data for that month.
You cannot have a Set and Forget auto payment for Skinny Jump.
We strongly recommend you use the broadband data usage meter to monitor your broadband data use. You can access the broadband data usage meter when you login to your Skinny account at skinny.co.nz.
Offer summary
Service Overview
Service description: This standalone plan provides a data connection to the internet delivered over a Wireless connection for select customers who do not have broadband already because cost is a barrier. Check out if you are eligible for Skinny Jump. Eligibility information
Availability: Only available in certain areas within the Spark coverage area. Use our address checker to see whether Skinny Jump is available to you and where your nearest sign-up partner is (note Skinny Jump is not available through Spark retail stores or call centres). Address checker.
Service Charge:
$5 per month – 35GB data allowance
Additional data charges:
Your data will come to a stop if you exceed your monthly plan allowance. You will need to buy another Jump plan to start again (maximum of 6 in one month).
Set up charge:
No credit checks or modem fee.
See ‘Other Charges” for additional setup charges that may apply.
Other charges: None
Broadband performance
Broadband performance can be affected by many factors and the broadband speeds you experience could be different. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home Wi-Fi setup can impact the speeds experienced. For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced. For more information about this visit this link.
See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies.
Access type: Wireless delivered via Spark cellular network.
Other Information
Minimum contract period: 30 day prepaid term.
Early termination fee: No fee but required to return modem in good working condition.
Notice period: You will need to give us at least 24 hours’ notice.
Other requirements: None.
Traffic management: We reserve the right to manage traffic at peak times, to ensure all customers get the best possible experience even at busy times. Overall, this should have a positive benefit for our customers. If we make any changes to this policy which will have a material impact on you we will let you know. See clause 5.7 of our General Terms for more details.
Service restrictions: We apply restrictions on some websites, ports and traffic. See Service restrictions for more details
We may also remove your service if we think your service does not fit within the intended purpose of Skinny Jump.
Fair use: So that we can manage network traffic, we have a fair use policy on our Unlimited plan. This means you cannot use the service in a way that is overly excessive or unreasonable. See clause 2.7 of our General Terms for more details.
Effects on other services:
Your broadband service requires mains power to operate. If power is not available (e.g. during an outage), your service may stop working.
This plan does not include landline or phone number. Services such as voice services, medic alerts, monitored home alarms, faxes, interactive features of SKY digital or PABXs do not work. Skinny Broadband is not a static IP address so it can't be used as a gateway server or for hosting particular games. Skinny Broadband can't do VOIP.
Complaints: You can find out more about making a complaint to Skinny here.
Disputes: Skinny is a member of the Telecommunication Dispute Resolution scheme www.tdr.org.nz
Prices quotes are inclusive of GST.
Other legal terms and conditions for this plan can be found at https://www.skinny.co.nz/skinny-terms/