The Ciena Jump for Students fund.
Ciena has partnered with Skinny Jump to offer fully subsidised home broadband to eligible school students and their families.
This fund is for students who don't have a broadband connection at home because cost is a barrier. It is intended to support them to study and learn online.
Families on the Ciena Jump for Students fund get a free wireless broadband modem with 210GB of data each month for an entire school year.
The Ciena Jump for Students fund was formed in 2020 in response to the COVID-19 lockdowns to help students learn from home. Most recently the fund has been extended until the end of the 2023 school year.
Frequently asked questions.
At the moment there are a limited number of partners who can sign up students to the Ciena fund. To find your nearest Ciena Jump Delivery Partner, please check your address on our Skinny Jump address checker. Go to address checker
To sign up for the Ciena fund:
- Check that your address can have Jump. To do this, enter your address on our Skinny Jump address checker. The address checker will say “Good news! Jump is available at your address” if it can. Go to the address checker
- Get a Ciena referral form from your school and/or contact your nearest Ciena Jump Delivery Partner to find out more. Some partners require an appointment to sign up, so it is always best to contact them before going in if possible.
This fund is for students who don't have a broadband connection at home because cost is a barrier.
You will get a free wireless broadband modem with 210GB of data to use each month for the school year.
The 210GB of data will automatically be loaded on the first day of each month. Any unused data expires at the end of the calendar month and does not roll over. Once you have used all of your 210GB in a month you won't be able to use the internet until the start of the next month.
When you sign up, your Ciena Jump partner will give you a modem. They will also talk you through how to set it up when you get home and how to track your data usage.
There is no minimum age to sign up. To sign up with a Ciena Jump Delivery Partner, you will need to have a parent or caregiver present.
The fund is for households that don't currently have access to broadband.
Our Ciena Jump partners will work with families who are an exception to this on a case-by-case basis. They will determine if there's financial hardship and if the Ciena Jump for Students fund is suitable. You will still need to have a referral form from your school to discuss this with your Ciena Jump partner.
Yes, in some cases Skinny Jump customers can switch to the Ciena Jump for Students fund.
Please get a referral form from your school and/or contact your local Ciena Jump Delivery Partner to ask about switching your Jump plan to the Ciena Jump for Students fund.
The Ciena Jump for Students fund is for households rather than per student. This means each eligible household will get one free modem and 210GB of data to use each month for the school year. Jump does not offer higher data amounts to families with more than one student.
We understand that some households are larger than others and may need more data.
The purpose of the Ciena Jump for Students fund is to make sure that students can learn from home. Activities like online gaming and streaming videos can burn through data.
Skinny Jump wasn’t created for this kind of activity. For households who need more than 210GB a month, this fund may not be the right solution for you.
At the end of the school year we will get in touch with some options for you.
You will always have the choice to transfer to our standard Skinny Jump broadband. It costs $5 for 35GB of data. You can buy up to six 35GB data packs each month.
We have to consider the network capacity and coverage in each area to make sure all Skinny customers get the best service possible.
We're sorry if you can't get Skinny Jump right now. We are constantly expanding our network and updating our eligibility maps. If your location doesn’t have capacity or coverage at the moment, keep checking back as this could change.
If for any reason you no longer want your Ciena Jump for Students connection, we ask that you please let us know. If possible, please also return your modem so that another family can use it.
You can drop your modem off to any Jump local partner. Here's a link to a map where you can find your nearest Jump partner: skinny.co.nz/jump
If you have any problems setting up your modem or connecting to the internet, see our help page. It has videos and guides in English, te reo Māori and Samoan to show you what to do.
You can also call the Skinny Care team on 0800 4 SKINNY (0800 475 4669) if you get stuck.
