Wireless 4G Broadband help
Quick links
About Skinny Wireless 4G Broadband
What are the Skinny Wireless 4G Broadband plans?Who are the Skinny Wireless 4G Broadband plans for?Why should I choose a Skinny Wireless 4G Broadband plan?Can I get the Wireless 4G Broadband plan for my business?Why is Skinny doing broadband?Who can get it?Why can't I get these plans at my address? I get a 4G signal here fine!Why are some broadband plans available at my address and others are not?I already have broadband with another provider, how do I switch?Why is the modem $99? Can I pay for this in instalments?When should I cancel broadband with my previous provider?Do you have a plan with no data caps?Why can't I get a landline with Skinny broadband?How does the 30-day money-back network guarantee work?
Set up Wireless 4G Broadband
You say this broadband is easy to set up, how long does it take?What equipment do I need?Would I need a jack point installation? Will there be any installation cost?How many devices can I connect to my Skinny 4G modem?Why can't I use the modem/router I already have?Can I get a static IP?Can I do VOIP (Voice Over IP) on Skinny Broadband?My internet doesn’t work or I can’t connect to the internet?
Your wireless 4G broadband account
Network and speed
What network does Skinny Wireless 4G Broadband use?How fast is Skinny Broadband?What is a fair use policy?How fast is Skinny Wireless 4G Broadband compared to VDSL and Fibre?What can affect my connection speed when using Wi-Fi?Why does my download speed vary?Why are some devices faster than others using Wi-Fi?Can I add antennas to the modem?
General - Wireless 4G help
My modem is asking me to update it. Should I?Do I still need anti-virus software with Skinny broadband?What happens if I move house?Why can you offer large data allowances for broadband but not on my mobile?Can I get Skinny Wireless 4G Broadband for my bach/holiday home?I have Skinny Wireless 4G Broadband at my bach/holiday home. How do I put this on hold when I'm not there?