Wireless 4G Broadband help

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About Skinny Wireless 4G Broadband

Set up Wireless 4G Broadband

Your wireless 4G broadband account

Network and speed

General - Wireless 4G help

Network and speed

What network does Skinny Wireless 4G Broadband use?

You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on.

How fast is Skinny Wireless Broadband?

Skinny Broadband uses the Spark 4G networkThe connection speed should be higher than ADSL broadband. Your actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including Wi-Fi capability, internal home wiring and other environmental factors. The quality of your connection will depend on your signal strength which is affected by the capability and capacity of the cell tower, and interference from things like concrete buildings, hills and valleys. In a nutshell, it will be slightly different for every customer.

What is a fair use policy?

You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on.

I've heard Skinny Broadband isn't very fast compared to VDSL and Fibre.

Skinny Broadband uses Spark's 4G network. That means the speed on your connection should be higher than ADSL broadband. However, due to various factors including NZ and overseas networks, your modem, and computer technology and other environmental factors such as obstructions like landscape, buildings or your location, the speed may be slightly different for every customer.

What can affect my connection speed when using my device on Wireless Broadband via WiFi?

A lot of things can affect your connection speed while using WiFi including how far away you are from the main location of the signal; the direction of the modem; building layout and walls and other things between your device and modem; the number of wireless devices using the same hotspot. See our WiFi help page for more info.

Why does my download speed vary?

With Skinny Broadband you get 4G speeds. Your service will depend on the time of day and how many other users are connected at the same time.

Why are some devices faster than others using WiFi?

Your data speeds will vary depending on your device. Some are faster than others at processing data. This does not reflect on your connection speed.

Can I add antennas to the modem?

You can see your data usage and charges in the Skinny Dashboard: Account History section. You must be registered on.

Skinny Wireless Broadband - IP Addresses

Not sure what an IP Address is? No worries, we explain everything here.

Do you throttle the Wireless Data Speed at all?

No, we currently don't put any speed restrictions on Skinny Broadband. A Fair Use Policy does apply to Skinny Wireless Unlimited plans. Read fair use policy The speeds you experience will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors.

What is the actual speed of Skinny Wireless Broadband (in Mbps)?

The actual speed is going to differ for each house. When you use Skinny Broadband, you're hooked up to the Spark 4G network. That means the speed on your connection should be higher than ADSL broadband but generally slower than fibre. The quality of your connection will depend on your signal strength which is affected by things like concrete buildings, hills and valleys that may stand in the way between the modem and the 4G cell site. In a nutshell, it will be slightly different for every customer. You can view the current MBNZ National Peak time average for our Wireless plans on our website.