Wireless 4G Broadband
Quick links
Mobile help
Cybersafe
Other help
Keep track of your accountCheck your plans on Skinny Text Self ServiceTop up Skinny mobileMobile & Modem Returns or RepairsUnlock phoneInactive SIMLinked AccountsHelp with the Skinny appcredit-transferWarranty statusMMS & Data Internet SettingsHow do I do an isolation test to fix my ADSL or VDSL Connection?How do I do an isolation test to fix up my Fibre connection?Skinny Gifting FAQsSlow internetWhat do I dial when placing an international call?Unable to make or receive callsSelling your Skinny Wireless Modem or acquired a pre-owned one?How can I get faster and more stable WiFi?How can I get faster and more stable WiFi?Skinny InsiderLogin help - Forgot passwordAccount help - Problems registering onlineLogin help - Unlock my accountChange a linked account to a primary accountCreate a login for a linked account
Wireless 4G Broadband
Fixed-line Broadband
Top up Skinny mobile
Modem set up
BYO ModemHow to change my WiFi settings - Skinny Smart ModemHow to change my WiFi settings - Huawei HG659How to change my WiFi settings - Huawei B618How to change my WiFi passwordBroadband not workingMy internet is not working and I’m on FibreHow do I set up my modem?The quality of my Skinny Unlimited Broadband Fibre is poor, it's dropping out or too slowTroubleshooting Wireless BroadbandWhat is PPPoE and what does it do?How to change my WiFi settings - Huawei B618Skinny Wireless Modem - Huawei B618
Skinny WiFi Calling (VoWiFi)
Paying your bill
Refund policy
Request blocked
I have Skinny Wireless 4G Broadband at my bach/holiday home. How do I put this on hold when I'm not there?
The best thing to do if you are only visiting your holiday home from time to time is to cancel your Skinny Wireless 4G Broadband plan when you leave. This way you stop the plan from auto-renewing and your card being charged. You will need to go into your Skinny Dashboard and press the 'Remove' button on your plan.
Your Skinny account will still be active though, so you can then simply log in again and select the 'Renew' button the next time you arrive back at your holiday home.
Your debit/credit card details will be stored to make it easy for you to reactivate your plan at any point.