Troubleshoot slow Broadband speeds
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Planned outage - Fibre migration
From 6 January 2025 until approximately April 2025, your local fibre network operator Enable, will be upgrading its network equipment at your exchange. As a result, your fibre connection will be temporarily unavailable for 20-30 minutes, Monday to Friday only, sometime between 11:00pm and 6:00am within this upgrade period. This migration will only affect customers in the Christchurch area.
If you experience any connection issues after the outage, try rebooting the fibre box on your wall, as well as your fibre modem. This should help restore your connection. Otherwise, if you have any questions about the planned outage or would like to chat through your broadband plan options, get in touch with our team.
Is the internet down for everyone or just me?
A slow broadband connection can be frustrating. No internet connection at all is worse!
When the internet in your home suddenly limits to a crawl or stops working entirely there are some steps you can try to check if it is your WiFi or local connection by going to these pages:
Troubleshoot your Broadband speeds
If you have checked everything in your home setup and all is looking good, it is possible that there may be a wider internet outage that is affecting your region.
Skinny uses Spark's internet network. We suggest checking the Spark outage page to see if there are any known connectivity issues.
Click the map below to go to the location search, type in your address and find out if the internet is currently experiencing wider problems in your area.
If there is no known network issues within your area or region and you have taken all steps to see if the issue is within your home setup and your connection problem is still not resolved please contact the Skinny Care team.