Network & Speeds

Quick links

Mobile help

Cybersafe

Wireless 4G Broadband

Fixed-line Broadband

Top up Skinny mobile

Modem set up

Skinny WiFi Calling (VoWiFi)

Paying your bill

Refund policy

What speed can I expect?

Your actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WIFI capability, internal home wiring and other environmental factors.

Does Skinny Unlimited Broadband use ADSL, VDSL or Fibre? | Skinny NZ

This depends on where you live and what sort of connection is available at your address. Skinny NZ.

I can’t have fibre at my place, can I get ADSL or VDSL?

We always set you up with the best connection available at your place. If you’re in an area where fibre is available but you don’t yet have a connection, you shouldn’t have to worry - we’ll give you a temporary ADSL or VDSL connection (depending on availability) while you wait for fibre to be installed.

Is Fibre available at my place?

Fibre is awesome, so it’s natural to want to know when it’s available at your place. There are a few simple ways you can check whether you are eligible for fibre.

Does my plan really have no data cap?

Yep! The exception to this is if your usage is harming our network in some way, which would be a violation of our Fair Use policy.

Do you throttle the data speed at all?

No, we currently don’t put any speed restrictions on Skinny Unlimited Broadband.

Will Skinny Unlimited Broadband be available for rural customers?

There are some rural customers who will be able to get a Skinny Unlimited Broadband ADSL connection. We have a handy address checker for you to check this out yourself.

Something’s wrong with my connection!

If something isn’t working on your connection, simply chat to us to our helpful support team.

Know your Skinny Broadband speeds

At Skinny we want to make sure you have the best broadband experience you can get, so we’ll connect you on the best connection type available at your address.

Troubleshoot your Broadband speeds

A slow broadband connection can be frustrating. Especially when you're trying to stream your favourite Netflix show or take a video call.

How to check your Skinny Broadband speeds

How fast are you going? Find out how you can check your Skinny Broadband speeds.

Is there an internet outage?

Has your internet stopped working? Is it just for you or other users? Find out if there is a wider internet outage here.