Fixed-line Broadband help
Quick links
About Skinny Unlimited Broadband
Why should I choose Skinny Unlimited Broadband?Who is Skinny Unlimited Broadband for?What is naked broadband?What happens to my landline if I switch to Skinny Unlimited Broadband?What’s the deal with the contract plan? Do I have to get a contract?Do you have a call centre if I get stuck?Does Skinny Broadband offer static IPs?Does Skinny throttle my Broadband speed?Does Skinny offer email addresses?
Getting Skinny Unlimited Broadband
Can I get Skinny Unlimited Broadband?What’s all this about a ‘standard connection fee’? Can I purchase Skinny Unlimited Broadband over the phone?Why can’t you sign me up for Skinny Unlimited Broadband over the phone?Is Skinny Unlimited Broadband suitable for businesses?I’m on Skinny Broadband. How easy is it to make the move to Skinny Unlimited?How long will it take for me to get connected on Skinny Unlimited Broadband?What does the connection process for Skinny Unlimited (ADSL or VDSL) involve?What does the connection process for Skinny Unlimited (Fibre) involve?Can I keep my existing broadband and just add Skinny Unlimited as a second line?I currently have Fibre with another ISP. Can I move to Skinny Unlimited Broadband?Who are Chorus?What do I do about email?Can I get a Static IP address?
Skinny Unlimited HG659 Modem
Can I use my own modem?I’m on Skinny Broadband - can I just use that modem?Why can't I see my Broadband account in the Skinny Mobile app?Can I use my friends Skinny 4G modem?Can I use my current email address?How much does the modem cost?Can I keep the modem if I leave?How many devices can I connect to my Skinny modem?How do I set up my Skinny Unlimited HG659 modem?
Network and speed
What speed can I expect?Does Skinny Unlimited Broadband use ADSL, VDSL or Fibre? | Skinny NZI can’t have fibre at my place, can I get ADSL or VDSL?Is Fibre available at my place?Does my plan really have no data cap?Do you throttle the data speed at all?Will Skinny Unlimited Broadband be available for rural customers?Something’s wrong with my connection!Know your Skinny Broadband speedsTroubleshoot your Broadband speedsHow to check your Skinny Broadband speedsIs there an internet outage?