Other help

Warranty status

How long will my warranty last? When is a repair not covered by warranty?

Warranty periods are as follows:

You can find out the warranty period for your phone by reviewing the warranty information on the mobile manufacturer's website.

There are a few factors that may cause you not to be covered by your warranty. Here are a few other instances in which your handset won't be covered by the warranty:

  1. If the fault occurred outside of the standard warranty period
  2. If the fault is due to water or physical impact damage (e.g. a cracked screen)
  3. If you've tried to get the handset repaired by an unauthorized person
  4.  If the fault has been caused by non-original accessories involving electrical contact
  5.  If the phone is a second hand or demo unit