Other help

Keep track of your balance and all the important stuff

With Skinny’s Text Self Service you can check your balance, buy or cancel your Plan and Add-Ons and Top-Up - all from your phone simply by sending a text. Not only is texting quick and easy but also these Self Service texts are free to send!

Text Self Service is ideal for customers with Windows and BlackBerry smartphones or that have 'feature' phones on which the Skinny App is unsupported.

Try it yourself by texting the following keywords to 2424

1. BAL - to get you balance

• Get your current balance of credit, minutes, texts and/or data

2. TOPUP -  to top-up your account

• Using a voucher?  Text TOPUP <12 digit voucher code>
• Using a stored credit/debit card? Text TOPUP <amount> <4 digit registration code>. Eg. TOPUP 5 2234 would top you up $5.
• Just make sure to choose a Top-Up amount of $5 or more
• Login to register your credit card and setup your 4 digit registration code.

3. To buy a Plan or Addon

• For a Plan: <Plan name> eg. BUY $17 Plan
• For an Add-On: <Add-On name> eg. BUY TALK60
• To see all the Plans use the following command: PLANS
• To see all the Add-Ons use the following command: ADD ONS

4. 4-Weekly or 7 DAY - to list the Plan and Add-Ons

• Gives you a list of 4 weekly or 7 day Plan and Add-On names, eg.$17 Plan, $50 Plan, TALK60, DATA1GB

5. STOP - to cancel a Plan or Add-On

• Cancel your Plan AND Add-On: STOP
• Cancel your Add-On: STOP <the Add-On name> eg. STOP DATA1GB

6. INFO - to get info about your account like:

• what Plan you’re on, how much it costs and when it renews.
• what Add-Ons you have and how much they cost.
• what standard rates rates you’re on, if any

7. TRANSFER - to transfer credit to another Skinny number

• <amount> TRANSFER <phone number>
• E.g. 5 TRANSFER 0204203030 to help out a mate and transfer $5 of your credit to them

8. MYNUMBER - to see your mobile number

9. To purchase a Roaming Add-On free text the name of the country you are roaming in to 2424.

Choose how you manage your account when you are out and about:

• Via Text using Skinny Text Self Service
• Download the Skinny App
• This website
• Dial *888# for the Skinny Self Service Menu