When your internet is slow or not working at all, an isolation test can often fix your problem straight away! We might also ask you to do one so that we can see whether the issue you’re having is being caused by the WiFi or something a technician will have to fix.
To carry out this isolation test you will need:
Please follow the steps below to carry out the isolation test:
If you’re able to browse the internet when you are connected via ethernet cable, then the issue is with the WiFi either on your device or on the modem. Before contacting our support team, if you could try on another computer and see if you have the same problem or check out the WiFi tips here. Please let our support team know the steps you’ve tried - that’ll help speed up us working out what’s wrong!