Other help

Quick links

Mobile help

Cybersafe

Wireless 4G Broadband

Fixed-line Broadband

Top up Skinny mobile

Modem set up

Skinny WiFi Calling (VoWiFi)

Paying your bill

Refund policy

Request blocked

Other help topics

Keep track of your account

Check your balance, top up and do loads more with the Skinny app. Learn how to get the Skinny app and track things easy! Skinny NZ

Check your plans on Skinny Text Self Service

Check your balance, top-up and do loads more with the Skinny app. Learn how to get the Skinny app and track your account easily! Skinny NZ.

Top up Skinny mobile

Out of data or credit? No worries. Learn how to top up and get back up and running right away! Skinny NZ

Mobile & Modem Returns or Repairs

Did your Skinny Mobile phone or modem stop working? No worries. Learn how you can return it and get it fixed. Skinny NZ.

Unlock phone

Has your phone been set up to only work on another network and you want to use it on Skinny network, or vice versa? Get it unlocked with Skinny NZ.

Inactive SIM

Whoops! Looks like your SIM is not activated. Learn how you can activate your SIM and get up and running. Skinny NZ

Linked Accounts

Help with the Skinny app

Find out about the Skinny app. Learn how you can use the app to manage your account, check your data usage, top up or pay a bill. Skinny NZ.

credit-transfer

Warranty status

MMS & Data Internet Settings

You can keep your existing number. Change your 021, 022 or 027 phone number to Skinny. Skinny NZ.

How do I do an isolation test to fix my ADSL or VDSL Connection?

In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. Skinny NZ.

How do I do an isolation test to fix up my Fibre connection?

In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. Skinny NZ.

Skinny Gifting FAQs

Feeling generous? With Skinny Gifting, you can gift rollover data and minutes to your mates. It's easy, costs just 50 cents, and all done through the app. Skinny NZ.

Slow internet

In the event your Skinny Unlimited Broadband stops working, there are a number of steps to help work out where the issue lies. Skinny NZ.

What do I dial when placing an international call?

Learn how to place international calls with Skinny. Skinny NZ.

Unable to make or receive calls

Learn how to place international calls with Skinny. Skinny NZ.

Selling your Skinny Wireless Modem or acquired a pre-owned one?

Learn how to sell your Skinny Wireless modem. Skinny NZ.

How can I get faster and more stable WiFi?

Learn how to sell your Skinny Wireless modem. Skinny NZ.

How can I get faster and more stable WiFi?

Learn how to sell your Skinny Wireless modem. Skinny NZ.

Skinny Insider

Learn more about becoming a Skinny Insider.

Login help - Forgot password

Forgot your password? No worries, we will take you through the process of resetting it. Skinny NZ

Account help - Problems registering online

Can't register online? Find out a few steps you can try to help you get registered. Skinny NZ

Login help - Unlock my account

Locked out of your account? No worries, we will take you through the process of getting back in. Skinny NZ

Change a linked account to a primary account

Learn how to change an existing linked account into a primary account online with Skinny. Skinny NZ

Create a login for a linked account

Got an issue?

Find out about our complaints procedure and let us know if something needs to be put right. READ MORE