Mobile help

How can I move my Skinny number/account to a new Skinny SIM? 

You can transfer your Skinny number/account to a new Skinny SIM by performing a SIM Swap once logged into the Dashboard section.

You will need to buy a new Skinny SIM from your local convenience store, petrol station or shop from our online store! 

This is handy if you need to switch from a regular SIM to a micro or nano SIM. You can also follow this process to swap a lost Skinny number/account to a new Skinny SIM.

IMPORTANT: Do not activate the new Skinny SIM you want to swap the existing number/account.

Frequently Asked Questions

1. What happens if I have activated the new Skinny SIM?

If you have already activated the new Skinny SIM, the process will fail as this can only be done on a new Skinny SIM that has not been activated yet. If you accidently did activate the new Skinny SIM, you will need to contact us so we can look into this issue for you.

2. What do I do if I'm trying to join Skinny for the first time and keep my number?

If you're trying to bring your number from another mobile phone company you'll need to fill out a form to Keep Your Number.

3. What details can I keep when doing a SIM Swap? 

You get to keep any remaining Skinny credit, Rollover Data/Minutes, online account and your current plan. Unfortunately, text messages and saved contacts are not transferable as these details are saved on the mobile device.