Mobile help

You'll need a QR code to get setup, which will be emailed to you. Once you have your QR code you can follow the steps below.

Note: You might see different words and screens depending on the software version of your device.

1. 1. Make sure you're connected to WiFi or a hotspot
   • - If you are switching from a physical Trio SIM to a Skinny eSIM, remove your physical SIM card as it makes it easier to set up
2. 2. Go to Settings
3. 3. Select Mobile Data
4. 4. Select Set Up Mobile 
5. 5. Select Use QR Code. The camera app will launch.
6. 6. Use the camera to scan the QR code provided to you
7. 7. Select Add Mobile Plan
   • - If you don't have a physical Trio SIM in your device, you'll see a spinning wheel while your eSIM is being activated.
   • - If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue
     Note: you can change these later in your Settings menu.
8. 8. Your eSIM should now be active and ready to use

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

• - This could happen for example when you have one eSIM and one physical SIM card active. 
• - The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”
• - You'll need to choose one of the profiles to disable to activate a new line.
• - You can also switch between profiles. If you’re trying to turn on a profile when you already have the maximum active profiles on your phone, you'll be asked to turn off one of your profiles.
• - Disabling a line will not stop your plan being billed. If you’re wanting to cancel a plan of an inactive profile you’ll need to contact the service provider of that plan. 

See FAQ about eSIM for phones

You'll need a QR code to get setup, which will be emailed to you. Once you have your QR code you can follow the steps below.

Note: You might see different words and screens depending on the software version of your device.

1. 1. Make sure you're connected to WiFi or a hotspot
2. 2. Go to Settings > Connections and select Sim Card Manager
3. 3. Select Add eSIM
4. 4. Wait for the Searching for plan icon to stop spinning
5. 5. Select Add using QR code and scan the QR code provided to you by email
6. 6. Select Add when prompted with the Add new mobile pop up
7. 7. Select OK when prompted with the Turn on new mobile plan pop up
8. 8. Once it has finished loading, your eSIM profile should now be active. You’ll be able to see your profile in the eSIMs section of the SIM Card Manager menu.

You'll need a QR code to get setup, which will be emailed to you. Once you have your QR code, follow the steps below.
Note: You might see different words and screens depending on the software version of your device.

1. 1. Make sure you're connected to WiFi or a hotspot
   • - If you are switching from a physical Trio SIM to a Skinny eSIM, remove your physical SIM card as it makes it easier to set up
2. 2. Navigate to Settings
3. 3. Click on Mobile Data
4. 4. Click Add Mobile Plan. The camera app will launch.
5. 5. Use the camera to scan the QR code provided to you.
6. 6. Click Add Mobile Plan
   • - If you don't have a physical Trio SIM in your device, you'll see a spinning wheel while your eSIM is being activated.
   • - If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue
     Note: You can change these later in your Settings menu.
7. 7. Your eSIM should now be active and ready to use

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

• - This could happen for example when you have one eSIM and one physical SIM card active. 
• - The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”
• - You'll need to choose one of the profiles to disable in order to active a new line.
• - You can also switch between profiles. If you're trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles.
• - Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider of that plan. 

See FAQ about eSIM for phones

If you bought your phone online from Skinny and chose eSIM when ordering, then we have emailed you the QR code. Double-check the email address you provided or check your spam folder.

If you're having trouble scanning the QR code:

- Make sure you're connected to WiFi or a hotspot.

- Instead of scanning the QR code using your Camera app, go through the Settings menu on your phone.

- Check that you're using the correct QR code that was emailed to you when you placed the order. 

- Try scanning the QR code again.

If the eSIM profile download fails partway through, restart your device and try downloading the profile again.

Your mobile data might not work after you set up an eSIM profile if you still have a physical SIM card in your device. If mobile data's not working after setting up eSIM, try removing the physical SIM card from your device, then restart it.

When switching from a physical SIM to an eSIM on the same device, your call might fail if the physical SIM card is set as the primary profile.

- Take out your physical SIM card or set the eSIM as the primary profile. 

- Check whether you have a physical SIM card and an eSIM (dual SIM). If both are turned off, the call will fail. Make sure the profile you want to use for calling is turned on and set as the primary profile.

Yes, you can get Skinny eSIM on a phone from another provider. However, we can't guarantee eSIM will be supported on these devices.

Once your eSIM has been activated, you can remove the existing SIM card. The physical SIM card can be reused in another phone with another Spark plan. You'll need to have a new plan connected to the physical SIM. It can't share the plan with your eSIM.

Once your eSIM has been activated, you'll have the option of adding an additional SIM card. Learn more about dual SIM

No, your second connection can be with any service provider, prepaid or pay monthly.