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Manage your account by text (2424)
Good to know
With Skinny’s Text Self-Service you can check your balance, buy or cancel your Plan, Add-Ons, Top-Up - all from your phone simply by sending a text. Not only is texting quick and easy but also these Self-Service texts are free to send!
Text Self Service is ideal for customers with Windows and BlackBerry smartphones or that have 'feature' phones on which the Skinny App is unsupported.
- Try it yourself by texting the following keywords to 2424, or click here to see the full list of commands.
- Topping up won’t activate a Plan automatically, so you’ll need to buy a Plan using the steps below.
Step 1:
To get your balance, text BAL to 2424.
- Get your current balance of credit, minutes, texts and/or data
Step 2:
To top-up your account, text TOPUP to 2424.
- Using a voucher? Text TOPUP <12-digit voucher code>
- Using a stored credit/debit card? Text TOPUP <amount> <4-digit registration code> . E.g. TOPUP 5 2234 would top you up $5.
- Just make sure to choose a Top-Up amount of $5 or more
- Login to register your credit card and set up your 4-digit registration code.
Step 3:
To buy a Plan or Add-On:
- To get a Plan, insert <Plan name>
E.g. $17Plan and send to 2424
- To get an Add-On, insert <Add-On name>
E.g. Data500 and send to 2424
- To see all 28-day Plans and Add-Ons names, use the following command, insert <4Weekly>
E.g. 4Weekly and send to 2424
- To see all 7-day Plans and Add-Ons names, use the following command, insert <Weekly>
E.g. Weekly and send to 2424
Step 4:
To cancel a Plan or Add-On:
- To cancel existing Plans AND Add-On, insert < STOP >
E.g. STOP and send to 2424
- To cancel an Add-on, insert < STOP Add-On name >
E.g. STOP DATA500 and send to 2424
Step 5:
To get information about your account, text INFO to 2424. This provides details such as
- what Plan you’re on, how much it costs and when it renews.
- what Add-Ons you currently have and how much they cost.
Step 6:
To transfer your credit to another Skinny number:
- Insert <Amount> Transfer <Phone number>
- E.g. 5 TRANSFER 0204203030 and send to 2424
Step 7:
Forgotten what your mobile number is?
- Text My Number to 2424, an automatic reply will display your current mobile number.
Step 8:
To find out which Add-ons are available to you, insert < ADDON/addon >
- E.g. Talk80 and send to 2424
Step 9:
To download the Skinny Mobile App, insert <APP>
- E.g. APP and sent to 2424
Step 10:
To receive information on what Roaming Add-Ons are available in the country you are in, insert < Name of Country >
- E.g. Canada and send to 2424
The response will instruct you that data roaming is not available in that country or if it is available then to reply with one of the following three commands:
- 3 Day Roam
- 7 Day Roam
- 7 Day Data Roam
| FUNCTION | SMS KEYWORD - SEND TO 2424 |
| Plans & Add-Ons Management | |
| Top up with a voucher | TOPUP <voucher code> |
| Topup with a stored credit card | TOPUP <amount> <credit card verification code> |
| Request balance | 'BALANCE' or 'BAL' |
| Get a list of Plans available | PLAN |
| Get a list of weekly Plans available | WEEKLY |
| Get a list of 28-day Plans available | 4WEEKLY, 28DAY |
| Get a list of Add-Ons available | ADDON |
| 4 Weekly Plans | |
| Buy the $8 Plan | BUY$8PLAN / $8PLAN / 8PLAN |
| Buy the $17 Plan | BUY$17PLAN / $17PLAN / 17PLAN |
| Buy the $27 Plan | BUY$27PLAN / $27PLAN / 27PLAN |
| Buy the $40 Plan | BUY$40PLAN / $40PLAN / 40PLAN |
| Buy the $50Plan | BUY$50PLAN / $50PLAN / 50PLAN |
| Buy the $70 Plan | Buy$70PLAN / $70PLAN / 70PLAN |
| WEEKLY Plans | |
| Buy the $5 Weekly Plan | BUY WEEKLY / Buy weekly |
| Buy the $20 Weekly Unlimited Plan | Buy$20Plan / $20 PLAN / BUY20PLAN |
| ADD-ONS | |
| Buy the Talk100 Add-on | BUY TALK100 |
| Buy the 500MB Add-on | BUY DATA500 |
| Buy the 1GB Add-on | BUY DATA1GB |
| Buy the 2GB Add-on | BUY DATA2GB |
| Buy the Skinny Mins Add-on | BUY SKINNYMINS |
| Buy the Talk80 Add-on | BUY TALK80 |
| Buy the Text250 Add-on | BUY TEXT250 |
| Buy the Data80 Add-on | BUY DATA80 |
| Buy the Data200 Add-on | BUY DATA200 |
| Buy the Data600 Add-on | BUY DATA600 |
| Buy the Mates Rates Add-on | BUY MATESRATES |
| Buy the Aussie Minutes Add-On | BUY AUSSIECHAT |
| Buy the International Minutes Add-On | BUY OVERSEASCHAT |
| Buy the 10 Minute Data Binge | BUY10MINUTES / BUY10MIN / BY10MINS |
| Buy the 1 Hour Data Binge | BUY60MINS / BY1HOUR / BUY1OUR |
| Buy the 4 Hour Data Binge | BUY4HOUR / BY4HOURS / BUY 4 HOURS |
| Buy the 12 Hour Data Binge | BUY12HOUR / BUY 12 HOURS / BUY 12HOURS |
| Buy the 3 Day Roaming Add-on | BUY3DAYROAM / 3DAYROAM / 3 DAY ROAM |
| Buy the 7 Day Roaming Add-on | BUY7DAYROAM / 7DAYROAM / 7 DAY ROAM |
| Buy the 7 Day Data Roaming Add-on | BUY7DAYDATAROAM / 7DAYDATAROAM / 7 DAY DATA ROAM |
| Cancel all Plans and Add-ons | STOP |
| Cancel the Talk60 Add-on | STOPTALK60 |
| Cancel the Talk80 Add-on | STOPTALK80 |
| Cancel the Skinny Mins Add-on | STOPSKINNYMINS |
| Cancel the Text250 Add-on | STOPTEXT250 |
| Cancel the Data80 Add-On | STOPDATA80 |
| Cancel the Data200 Add-On | STOPDATA200 |
| Cancel the Data500 Add-On | STOPDATA500 |
| Cancel the Data600 Add-On | STOPDATA600 |
| Cancel the Data1GB Add-on | STOPDATA1GB |
| Cancel the Data2GB Add-on | STOPDATA2GB |
| Cancel a Recurring Offer | STOPOFFER |
| Cancel the mates Rates Add-On | STOPMATESRATES |
| OTHER FUNCTIONS | |
| Get set up Info | INFO |
| Transfer Credit | AMOUNT (space) TRANSFER (space) MSISDN (You do not need to put in $ sign) |
| Find out what my number is | MYNUMBER |
| Skinny App | App |