As New Zealand works to stop the spread of COVID-19 we are doing our bit to keep our people safe and help our customers stay connected in quickly evolving circumstances.
We will provide updates for our customers on this page as the situation evolves.
Updated on 1st September 2020
How are we supporting our customers and New Zealand?
Ensuring we can continue to support changing business needs and working from home
How you should get in touch with us
With New Zealand at Alert Level 2 restrictions from Wednesday 12th August, we know that many of our customers might be working and learning from home – so we want to help keep you connected. .
Therefore, to help our customers we’ve given all Wireless 4G Broadband Plans (excludes Skinny Jump plans) a bonus 60GB on their Broadband account to use between 19 August and 18 September 2020.
Remember we’ve made topping up your mobile a lot easier too. With Online EFTPOS, you don’t need to head out of the house to buy a Skinny Top-up voucher, because you can do it all easily through your Skinny app in the comfort of your own home. Online EFTPOS is currently available for ASB, Co-op, Heartland, and Westpac bank customers only at this stage.
We use Spark’s network, and we are confident we can manage a significant increase in network traffic as a result of people being at home. However there may be times when the service is slower than usual.
As such, we have robust plans in place to ensure we can continue to provide services and support to New Zealand in all Alert Levels of COVID-19. As a technology company we are well positioned to support our people working remotely.
Working with industry to support New Zealand
At times like this we can do more as a collective than we can on our own. As we have done during past crisis situations and natural disasters, we will work with our industry colleagues to ensure we provide New Zealanders with a resilient network and the connectivity they need to work, learn and connect.
How are we keeping our people safe?
We have comprehensive protocols in place to protect our people.
With New Zealand at Alert Level 2, the vast majority of our people, outside our specialist and business-critical functions, are working from home.
For those who must work from site to continue providing our essential services, we continue to follow, advice from the Ministry of Health around social distancing and strict hygiene protocols.
Getting the best out of your home internet network
Due to COVID-19, Kiwis are spending more time working or learning at home. We are confident that New Zealand’s broadband networks will once again be able to handle the increased demand, but it is important that you ensure that your home network is up to scratch. Tips on how to get the best out of your home internet network.
We are encouraging all our mobile customers to make sure they have downloaded or updated the Skinny app. The Skinny website has lots of info & self-service options, too. Our online chat service is a pretty great tool www.skinny.co.nz/help
We’ll be keeping our Skinny Facebook page full of information too.
