Contact us

Need a hand? It's OK we're here to help.

If you need help with your fixed-line broadband service (i.e. ADSL, VDSL or Fibre) please visit our broadband help site.

Before getting in touch, please check out our Mobile FAQs or our Wireless 4G Broadband FAQs.

Customer care operating hours

The quickest way to contact us is via Chat!

Monday to Friday: 8:00am - 7:00pm (support available via Chat or Facebook only)

Monday to Friday: 9:00am - 5:30pm (support available via Phone)

Weekends and public holidays: 9:00am - 5:30pm (support available via Chat or Facebook only)

Chat now

Got a question? Message our chatbot Gina on the bottom-right corner of your screen. She's available 24/7!

If Gina can’t help, she can transfer your chat to a Skinny representative during our operating hours above.