Good news – you can bring your current phone with you when you join us, provided it’s compatible with the network. If you got your phone from us or Spark you're sorted. It'll work fine.
Click here to find which mobile coverage bands your phone uses.
Got some questions? Let's see if we can answer them for you.
Q: So, what makes my phone compatible?
A: We use the Spark network, which means we offer 3G, 4G, and now 5G in some areas. However, the 3G network will shut down on 31 March 2026, so it’s important to check your device is compatible with 4G and can connect to the 4G or 5G network. Check your phone now
Q: How do I find out if my phone is compatible with your network?
A: If you got your phone from us or Spark, then you're all sorted. It'll work fine.
Otherwise, you should check that your phone supports out mobile network frequencies. Find out more about our mobile network frequency bands
You can have a look for the supported frequencies on the box your phone came in (near the serial number), or in the device’s manual. You could also ask the place you purchased the phone from.
Still can’t find your IMEI number? You can also find the IMEI number on battery compartment label, or on the box the device came in.
If you have an iPhone, open the Settings app, tap General, tap About, tap IMEI. If you have an Android phone, open the Settings app, tap About Device, tap status. Remember you can also dial *#06# from your phone too.
What else you should know?
You'll need a Skinny SIM card to connect to the network. Also make sure your device is unlocked (this is especially important for devices purchased overseas).
